Cummins Inc. Contact Center Representative - Trainee in Lubin, Poland
Contact Center Representative - Trainee
We are looking for an enthusiastic CONTACT CENTRE TRAINEE to join our team specializing in CUSTOMER SERVICE for our DISTRIBUTION BUSINESS in POLAND, KRAKOW. During your placement with us, you will learn how a major global organization operates, gaining the tools and exposure you will need to become an expert in the industry and power your potential!
In this role, you will make an impact in the following ways:
Document customer inquiry information within appropriate Cummins systems.
Provide prompt assistance to customers though limited forms of media. Single Skill/Single channel support (Chat/Email/Phone)
Resolves basic routine customer issues
Escalates non-routine issues, providing documentation though process
Learns new and existing Cummins processes, systems, and practices
Preparing shipping documents
To be successful in this role you will need the following:
Ongoing University studies in the relevant field
Fluency in Polish and good understanding of English
Good analytical and communication skills
NB : This is an onsite role and you will be required to work at the office.
Primary Location Poland-Dolnoslaskie-Legnica-Poland, Lubin, Cummins Distributor
Job Type Internship
Recruitment Job Type Student - Internship
Job Posting Jul 20, 2022, 9:29:19 AM
Unposting Date Ongoing
Organization Distribution Business
Req ID: 2200055U